Responsible Gaming

Gaming Should Be Entertainment

At Willow View Hexham, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and never view it as an investment or income source.

We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with gambling.

Age Verification

It is illegal for anyone under 18 years of age to gamble in the United Kingdom. All players must be 18 or over to access our website and place bets. We take age verification seriously and conduct checks to ensure all users meet this requirement.

If you are under 18, please do not attempt to access gambling services. Parents and guardians concerned about underage gambling should contact the organisations listed below.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

• Gambling more frequently or with larger amounts than intended
• Chasing losses by continuing to gamble to recover money lost
• Hiding gambling activity from family, friends, or partners
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, study, family, or social responsibilities due to gambling
• Borrowing money or using credit to fund gambling
• Experiencing financial difficulties as a result of gambling
• Lying about the amount of time or money spent gambling
• Gambling as a way to escape problems or negative emotions
• Failed attempts to cut back or stop gambling

If you recognise any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools & Controls

We provide a range of tools to help you maintain control of your gambling:

Deposit Limits

Set a maximum amount of money you are willing to deposit into your account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds.

Loss Limits

Set a maximum amount of money you are willing to lose over a defined timeframe. Once this limit is reached, your account will be temporarily restricted from further play.

Reality Checks

Enable pop-up reminders during gaming sessions to make you aware of how long you have been playing and how much you have spent. These help you take regular breaks and reassess your play.

Session Time Limits

Set a maximum duration for your gaming sessions. Your account will be automatically logged out when the time expires.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from our site for a period of your choosing (minimum 6 months). During this time, you will be unable to access your account or place bets. Self-exclusion decisions are binding and cannot be reversed during the selected period.

To activate any of these tools, please visit your account settings or contact our customer support team.

Support Organisations & Resources

If you are struggling with problem gambling, confidential help and support is available:

United Kingdom

• GamCare – Free counselling and support for problem gamblers and their families. Available 8am–midnight daily. www.gamcare.org.uk
• GamStop – The National Self-Exclusion Scheme. Register to self-exclude from all online gambling operators in the UK. www.gamstop.co.uk
• National Problem Gambling Clinic – NHS-funded specialist treatment services. www.cnwl.nhs.uk

International Resources

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

Get Help Today

If gambling is causing you harm, or if you are worried about someone's gambling, please reach out for support now. There is no shame in seeking help, and support is available 24/7 from trained professionals.

Remember: Problem gambling is treatable, and recovery is possible. Contact one of the organisations above, speak to your GP, or reach out to a trusted friend or family member.